Looks like @Lufthansa_DE has pretty much turned off its callcenter, the only way to get a refund. Great way to reduce costs!
Best way forward is probably to ask your bank/creditcard company/paypal to get that money back from them and don’t bother poor overworked and underpayed (and seriously understaffed) call center workers…
@map the only _advertised_ way to get a refund.
asking your credit card company for dispute resolution help has been an option in normal times as well, they usually have a way to contact the merchant
@riking that’s a good point. Thanks!
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