Looks like @Lufthansa_DE has pretty much turned off its callcenter, the only way to get a refund. Great way to reduce costs!

Best way forward is probably to ask your bank/creditcard company/paypal to get that money back from them and don’t bother poor overworked and underpayed (and seriously understaffed) call center workers…

@map the only _advertised_ way to get a refund.

asking your credit card company for dispute resolution help has been an option in normal times as well, they usually have a way to contact the merchant

@map also, management hearing "we got a complaint from the credit card company" does wonders to realign priorities sometimes
@riking also debit cards at least give you the option of chargebacks, which do not require consent from the company
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